eBay Resellers BEWARE! eBay WILL Punish You For Doing Everything Right!

eBay Resellers BEWARE! eBay WILL Punish You For Doing Everything Right!

About Me
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I am a car boot sale bargain hunter, thrifter, ebayer, reseller. Reselling full time to make money online. I thought I would share my finds, hauls, experience and what's important to me as a reseller on eBay and Whatnot and discussing other selling platforms like Vinted, Amazon, Depop, Facebook Marketplace and Etsy. Hope you find it interesting, leave a comment and I always try and reply to every single one of them!

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#CarBootChris #Reselling #ebay #Reseller #Thrifter #eBaySeller #Thrifting #UKEbayReseller #FullTimeReseller #Amazon #Depop #FacebookMarketplace #ebayuk #whatnot #ebayseller #ebayreseller #ebaybusiness

[CookieTheHaydens]

UPDATE 02/08/24 - Went on the live chat and they removed the defect without a fight. This is after eBay for business FB refused and then I tried the defect removal tool and that also refused. Live chat applied the common sense rule which, apparently, the other reps were not allowed to do.

[mjwalters]

Evri are THE worst courier company in the UK.

[LukeResells]

This is diabolical! So scary that we could potentially lose our entire business because of a stupid policy that eBay has put in place, wow! Thanks for bringing this to my attention Chris!

[ryankaldesic]

Like you Chris, I also love eBay! I've had an eBay account since 2005. All the years eBay have been in business and they're still capable of policy cock ups like this?! Unreal. It should be like a well oiled machine working seemlessly but they're forever "tweaking" things which annoy their sellers and create bad feeling and frustration. Theres only so much we can control. eBay need to recognise this.

[hayleystears]

Just another example of eBay not working. I’ve never heard of anything so ridiculous. Seems like everything is always stacked against the seller 🤬.

[hairyhippo]

Just drop them off at the sorting office and ask them to do an acceptance scan. It is in the system now and will not get another scan until it arrives at the Royal Mail super hub. If you leave it at the post office is will be put into a bag and then picked up by the local postman and will not be scanned again till it reaches the super hub. That is how Royal Mail works. It is then sent from the hub to a sorting office near the delivery address where is will get scanned again. It then gets a further scan by the local sorting office to say that it will be out for delivery today.

[musicthatmadeus]

Just another reason not to use Royal Mail. Since their strike that Christmas and caused endless issues with deliveries, haven’t used them. No customer value, we just pay them to inconvenience us at their will 😆

[danhawitt]

Chris, I’ve had the same issue. Got 4 defects for late dispatch but dispatched on time. Totally agree the policy is nonsense and as soon as you have dropped off that’s should be your bit done. I managed to get one removed, then I realised it all occur the day of the crowd strike IT outage which affected lots of companies, I reckon that’s the reason parcels were scanned in late. I’ve gone back with that argument but heard nothing.

[ShazFlippinNortherner]

Chris it’s ridiculous, it was dropped off within the timeframe…that flaw definitely needs investigating and fixing 😟 never heard anything as stupid…!

[jdrecords]

The thing is Chris it is not eBay it is a Royal Mail system some items are not tracked till they are delivered by them even though you have paid for them to be tracked. They are not fit for purpose. I always use Evri now, Tracking starts from when you drop it off.

[Colin-cutter]

Thankfully I can drop all of my Royal Mail at the DO, it’s scanned straight into the system then

[asht]

Mate I have a full store too, don’t purchase labels through eBay. You can purchase the same label through the post office. Also no need to upload tracking unless the buyer says there’s a problem. I sell thousands and don’t upload tracking until there is an issue, which more often than not the tracking shows delivered

[joeforest]

Oh yes, needs to be sorted, had similar, customer purchased item, emailed me NOT to post till next week, purchased label within 2 days, waited till label expired almost and posted, Ebay said we can see the request but I sent it late, Ding stays.

[NuzyNuzNuzTV]

I have had this before, I was proactive emailed the customer the day it was delivered and apologised for late delay, attached a copy of the proof of postage receipt to confirm I despatched within handling time. Customer was fine and didnt flag as late on feedback matrix. EBay however delivery dinged my account based on tracking scans. I called eBay CS got the same response as your video. Then I called again later and luckily spoke to someone with Irish accent, they saw my message to buyer with proof of postage receipt and agreed to remove the ding based on the evidence shared. (This was same day despatch using RM)

[MoneyMentalUK]

I’m loving the comments from people who are saying it’s because Royal Mail and the post office are a different company. So are Evri and the post office but if you drop an evri parcel at the post office then eBay will take that scan as proof of dispatch. And obviously evri and the post office are different companies. So it’s Nothing to do with the split between Royal Mail and post office. It’s just eBay nonsense

[kevinjones]

Post office counters are not owned by Royal mail. Royal mail need to mark it. Much better to get stuff picked up from your house, thats what we do. On another note, we started to get close to our late dispatch, so what we did was just mark everything as dispatched and get the parcels sent off ebays site, if we could, without tracking.

[Babs-]

I agree I've had 3 defects lately. 1 got removed. I dispatch same day. Seller even left pos feedback really happy. I've sent an email. I can't be responsible for royal mail.

[dan]

I started eBay, so I didn't have to deal with idiots anymore LOL

[propsandcosplay]

This is mental. I had a customer asked me not to post on time so obviously I was affected as well. I didn’t realise this. How mad is this? Come on? I sort it out. It’s not hard. Just a little bit of common sense is needed. The world is gone mad overnight.

[ThomasJoe..]

Happened to me before. Don't use Royal Mail anymore unless they pick it up. Evri all the way even if it costs more.