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End to End Power BI Call Center Analysis
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This is Call Center Analysis Reports.
In this report, I have created the following KPIs.
1.Overall Calls/Overall Clients.
2.Overall Answered Calls
3.Overall Abandoned Calls
4.Issue Resolved Calls
5.Agent Performance Quadrant
6.Avg Speed of Answer
7.Not Issue Resolved Calls
8.Satisfied Calls
9.Call Answer %
10.Call Abandoned %
11.Not Satisfied Calls
12.Resolved Issue %
13.Not Resolved Issue %
14.Avg Call Duration Time.
In which I have created following Pages.
1.Call Analysis.
2.Agent Analysis.
3.Customer satisfaction analysis.
4.Summary
Here is the link to download this file.
In this report, I have created the following KPIs.
1.Overall Calls/Overall Clients.
2.Overall Answered Calls
3.Overall Abandoned Calls
4.Issue Resolved Calls
5.Agent Performance Quadrant
6.Avg Speed of Answer
7.Not Issue Resolved Calls
8.Satisfied Calls
9.Call Answer %
10.Call Abandoned %
11.Not Satisfied Calls
12.Resolved Issue %
13.Not Resolved Issue %
14.Avg Call Duration Time.
In which I have created following Pages.
1.Call Analysis.
2.Agent Analysis.
3.Customer satisfaction analysis.
4.Summary
Here is the link to download this file.
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