Wim Rothman, Franchisee: Mugg & Bean

Wim Rothman, who lives by the principle of turning customers into regulars, and regulars into friends, is a Famous Brands franchisee and has been the owner of the Mugg & Bean outlet in Eastrand Mall for 15 years. He talks about the evolution of the Mugg & Bean brand and menu development and discusses the importance of cashflow in a restaurant, the power of franchisor support and the role of banking in daily operations