SAP & Microsoft Teams Transcription Orchestration

Invent Your Ideal Contact Center by Unifying Microsoft Teams CTI integration with SAP CRM & DaVinci

DaVinci for Microsoft Teams and SAP improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and tracking of call activities, and a thorough low code/no code approach for custom use cases. DaVinci helps your contact center agents be more engaged and productive, which improves the overall customer experience.

In today's video you will see a demo for each of the following:

- Creator's Studio Plug-In
- Real-Time Transcription
- Reporting analytics
- Azure Open AI
- Redacted PII
- Sentiment Analysis