We're on Amazon??? | Tiege Hanley VLOG 104

** We're on Amazon??? | VLOG 104
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Yes, Tiege Hanley is on AMAZON. They launched a couple weeks ago, and it's been a learning experience regarding how it works and whether it's beneficial. The three Tiege Hanley levels are available but at a higher price since the super low website prices are based on a recurring subscription.

Amazon presents an opportunity for guys who don't want to subscribe or who feel more comfortable with Amazon. Also, a first instinct for many buyers is visiting Amazon to research a product. So, Tiege Hanley's thought was good to be where buyers are going to buy! If you purchase from Amazon, leaving a review would be greatly appreciated!

DHL | International Shipping
Tommy B. and Tommy G. take over this segment to discuss a few of Tiege Hanley updates. First up is international shipping. Tiege Hanley is now using DHL for international shipping. International packages will have tracking from Tiege to its final international destination. DHL is also anticipated to bring a significantly higher delivery success rate to Middle Eastern, Eastern European and Indian customers. As a result, Tiege Hanley is hoping to lower international shipping prices after experiencing DHL and observing improvements with packages not being lost.

Product Consistency
Tiege Hanley is working with a new lab with a 20X greater production capacity. The fall batch has arrived. The Wash is really awesome with the consistency the best yet. The PM is now a different color than in the past - the PM formula is the same; however, a minor variation in the green tea extract has been implemented.

The card included in each Tiege Hanley is potentially being redesigned.
The Tommys want to know what you'd like to see? Is there anything that needs clarification?

Starting a Business & Building a Brand
Marketing | Customer Retention
Kelley and Rob sit down with viewers to discuss marketing, specifically customer retention. Tiege Hanley's marketing priorities are simple - keep the customers happy and loyal. One of Tiege Hanley's maxims is 'stick with it' which encapsulates the users' personal commitment to skin care as well as their loyalty as a subscriber. Skin care is like a gym membership - you have to stick with it to experience and maintain results. Tiege Hanley is not only providing the products, but more importantly, they're educating guys about the importance of a sustained skin care routine.
Stick to It
Customer retention is part of the 'stick to it' maxim. How does Tiege Hanley keep customers happy and keep them subscribed? The core to their marketing is engagement with helping guys understand why skin care is important, how to use it, and how to stick to it. Tiege Hanley has been emailing tips and hacks about how to stick with the program. Men don't grow up taking care of their skin, so these tricks to help stick with the program are vital. For example, Tiege Hanley says that they need to drive home the fact that nighttime is the best time to moisturize.

In the subscription based business model, retaining customers is the priority #1. It's not self-serving. It's how the business can help the subscribers. The better the users' experience, the better Tiege Hanley does and vice-versa. The relationship is interconnected and mutual. So Tiege Hanley is providing a quality, low cost product while educating guys to experience the best skincare possible-- and then adding a loyalty program to bolster long-term subscriptions to advance Tiege Hanley as a company. Stick to it!

Holiday Season 2017
With the holiday season quickly approaching, Tiege Hanley is working out some details for this year. Subscribers may be rewarded with a coupon to order from Amazon for a holiday gift. This offer is being considered for Black Friday and Cyber Monday. Tiege Hanley may also execute a gift giving option via Amazon.

Business Related Questions?
Post in the YouTube comment section
Tiege Hanley Questions?
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[josephballard]

Really cool vlog! Good to see you guys while Aaron is away. Cool to see that tiege will be available on amazon. Will go on and leave a review. I have a problem remembering to use the system at night so curious to see what helps other guys with this problem.

[chopperjoe]

The thing that I always thought about is that when you put your face wash or the scrub on your fave do you have to leave it sit for a couple of minutes or it's not necessary and you just wash it off after you finish spreading?

[mopkrayz]

Using DHL it's a guarantee that you have to pay TAX, for International buyers. With other postal services you might get away with it sometimes! I think in the long run, you are going to see a lot of cancellations with International buyers, as paying 10$-15$ tax on each box is a bit hefty

[MarcusJY]

In regards to cards....I think you should put the numbers on the bottles. I got it down now but for a while I had to keep to looking at the cards. Something like face wash put a “1” on it, 2 for scrub, etc etc

[bensoko_]

Tip: if you ever feel lazy to use the system, think about all the spicy senioritas

[leosedf]

My subscription came with DHL this month and the wash seems to be better.

[marvinlopez]

please keep the regular international shipping. In some countries in Latin America DHL means: pay 3-4 time the price of the item in tax and customs process. keep that in mind.

[JeriahMiller]

Great video! Way to take over the video department lol

[DavorPavlic]

Would have loved to get L3 to try out the new stuff and the lab, but with the DHL news... No, thank you. For my country and what DHL would charge for handling, it would most likely be over 20 USD. Actually, for something that costs 50 USD, I would probably pay 50 more. The delivery rate for me was 50%. I ordered one set and paused it to see how long it would last. That one was delivered. The one I got from the T-Shirt contest I didn't get. But it was free, so didn't lose anything.

[MarcusJY]

I went for the level 3 package and this is my 4th week. Before I used Lab Series for men Multi-Action face wash, Lab Series Age Rescue Eye Threrapy, and the daily moisture Defense lotion. All these products are way more expensive than Tiege especially when you add them all up. But to be honest I like the feel of the Lab Series face wash way better than the Tiege wash. It just seems like something is missing in it in regards to cleaning power, but the other stuff I like the Tiege better. But going by looks I can tell a difference in how my skin looks but I like the feel of the lab series wash cleans better. So over the last week I’ve washed once a day using Lab Series (combining with other Tiege Stuff) and once daily using the Tiege, I’ll admit before I didnt always wash my face twice daily. Also I wash my face with Clarisonic with both these products.

[bensoko_]

For the days when scrub is used, one thing I’m always unsure about is this. Do you use wash and rinse it, then apply scrub on wet face? Or wash face and dry then apply scrub to dry face then rinse?

[RjOCKSTAR]

Did you guys explain why it's not eligible for Amazon Prime shipping? I might have missed it. Curious about the reasoning behind this... as a small business owner.

And great video, BTW. I saw someone else's comment about how they only wanted to watch Alpha, and Alpha only on this channel, and I must say that I really enjoy when the other faces of the business share their stuff in here too. It gives us more direct and indirect confirmation to the other personalities in the business- how/why... they/you... truly do work well together. Of course Aaron relays this information, but it's super awesome to witness it [here and there] to see other "things" in which maybe Aaron left out.

P.S. It's pretty incredible to be able to watch this business evolve in a channel like this, and I wanted to share my appreciation for that. Please keep up the great work, and I look forward to learning more! Oh, and just an FYI... this is probably my favorite business related YouTube channel. .. and I AM EVERYWHERE! Lol. You guys rock- I secretly root for you guys to dominate in the industry! ✊😀

[PriceTheAvocadoKing]

I would would really really like to get some Tiege stickers

[djbart]

Why not put all the products in the pump dispenser bottles? Like the eye cream and super serum. That way you wouldn’t need the card and everyone would know that 1 pump is the exact amount you need.

[FrankConquestJr]

I have been interested in Tiege products, but didn't want to get locked in to a subscription. Amazon will definitely work better, can pay as I go.

[bobzules]

You should put the size of the usage on the bottle itself

[nocondition]

Make the card available online, I feel like it's a waste to mail a new one out every time. Question - In the future do you see yourself working with an EU lab to produce Tiege overseas?

[johnny_ma]

cost $10 more for each level of system on Amazon though

[luisalextmarques]

Hi, I tried the system 2 months ago and unfornately it didn't go well (got a rash 1 days after starting the system)… just wondering if the new lab would fix this for me... Thank you in advance

[AbeJimenez]

The PM cream smells like burnt leather, is that the normal smell?