Installing a Cisco Unified Contact Center Express (UCCX) Server

Installing a Cisco Unified Contact Center Express (UCCX) Server
====================================================

====================================================
In this video, you'll learn how to install the Cisco Unified Contact Center Express (UCCX) Server, which provides call center services to our Cisco Unified Communications environment. The installation will build on prior videos, where we installed a VMware ESXi server, a Cisco Cloud Services Router (CSR 1000v), a Cisco Unified Communications Manager (CUCM) Server, a Cisco IM & Presence Server, and a Cisco Unity Connection (CUC) server.

If you haven't yet watched those videos, here are the links:

=====================================================

=====================================================
Don't miss a single one of Kevin's YouTube videos. Subscribe here:
=====================================================

=====================================================
Kevin Wallace, CCIEx2 #7945 (Collaboration and R&S), CCSI #20061
=====================================================

=====================================================
Get Kevin's Free e-Book "Your Route to Cisco Career Success"
=====================================================

=====================================================
If you enjoyed this video, here is the video title and also the link for you to share:
Installing a Cisco Unified Contact Center Express (UCCX) Server
=====================================================

[jamesbiecher]

Kevin thanks so much!! After year of following you, I am still learning and you have always help me to understand and be better prepared at my job.

[yaqouby]

Very helpful & useful vid.... thank you Kiven

[IanGSully]

If your installing Cisco CUCM 12.5 or one of the other services, such as CUC, it does not do the thing where you have to re-initialize the virtual drive, or maybe it does that automatically, I am just talking about 12.5.

[piratev]

Hi Kevin please upload more videos of Collaboration, and Tshoot Videos as well

[jill]

Can I use jabber at home logged in as a agent? Need to work at home due to corona.

[AbuAhmedAlsudani]

Thanks very much Mr. Kevin. I want to ask this question what I need to make call center in my call manager v8. 6?
Thanks in advance.

[MissSamso]

If I want to add a music audio track that runs on the background of all the recorded IVR messages, should I record it at the background of every message or there’s a way to add it separate ?

[moisesrangel]

Hello hits configuration was made just for Internal Calls Right? If someone call you fom PSTN you need to export a script to the GW?

[alaaelmarasy]

plz can u explain how to add DNS server& domain ON VMware
i don't find dns manger step on my device

[johnboston]

Is it possible to install this on a home lab using my router as a DNS server? I am currently running CUCM and Unity on my desktop as VMs.

[dhruvahp]

Please explain the call flow between cucm and uccx

[dinamik]

Hi Kevin, I wonder why you created jtapi user on UCCX (time 11.36), but on CUCM there is user with different name - jtapi_1 (time 13:15) ?

[robertlewis]

At 32:39 under Related Links, I do not have the option for Subscribe/Unsubscribe. CUCM 12.5.1 Edit: I see, it's not available for Jabber

[blanchardekangu]

Hi Kevin can you please upload the advance UCCX scripts videos please and thank you so much for the great videos

[matthewunzen]

Hi Kevin, can you tell me if I need to have active directory domain controller installed on my windows DNS server in order for UCCX to work or do I just need to install the DNS server role?

[uwjwnhwiwbe]

attention, there are some mistakes in install and configuration procedure. He has to use a Cisco OVA-Template for the installation and so on...