HP Laptop Starts but No Display | Black Screen | HP Support

In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset the memory modules.

Chapters:
00:00 Introduction
00:13 Reset the Laptop
00:56 Connect an external monitor
01:54 Recover the BIOS
02:35 Reseat the memory modules

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#HPSupport #BlackScreen #LaptopHelp #HP

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This video was produced by HP.
HP Laptop Starts but No Display | Black Screen | HP Support

[amwartwork]

been repairing laptops for 12 years and i can honeslty say ive seen most problems coming from HP laptops.

[maxwell.]

I don't understand why a laptop will just randomly not show, a new laptop that cost 999.99, what kind of thing is that

[sheelasatyanarayan]

The videos on laptop problems fixing is something amazing. I salute all those who post such videos. May your tribe increase.

[bingeplanet]

the fact that hp support is answering questions on youtube shows just how riddled with problems their quality assurance is.

[nischith]

we cant do this everyday and recently my online classes (due to covid-19 virus )were going on and the screen went blank and black. And it is a brand new hp laptop . This is totally annoying and demotivating.

[davidpepin]

The Bios recovery (B+Win+power) did the trick. I've been repairing computers for a while and it's one of the first time this works lol I almost fell out of my chair. Thanks!

[rosenaelacson]

The first tip really helped me in one try, really helps. Thank you for this!

[christophern]

I’ve only had my laptop a week and it’s already having this issue! You’re obviously not testing your products before you sell them!

[genuinelykurius]

I don't know why people are being so negative. That last step worked for me! Fixed it without the help of any technician! Thanks for the help!

[meiraloraduncan]

Thank you, thank you this is the only thing that helped me get it back after trying other tips that did nothing. I hadn't used my laptop in a long time and when I did I had forgotten my password and in the process of verifying my ID I accidentally hit something when my computer was trying to slide off my work surface. So happy to have it back.

[MigTheFalz]

I've had that problem with my mom's HP laptop 8 months ago and that fixed it right up, thanks HP for this helpful tutorial

[obeewankanobee]

It only took 1 min of following the instructions in this shirt but sweet video and my laptop is working now! Thank you HP support! No more black screen and it only took a few seconds and didn’t have to pay anyone to fix it for me!

[shanisestevens]

Thank you so very much! This was by far the most user-friendly version of help I have found in a long while. I was able to fix my son's computer in time for his online class tonight. I am grateful.

[Shoppy_ShoppyGirly]

Thank you so much. I got my computer fixed. The video is so simple for me to easily understand. Thank you so much for this valuable video. ❤

[josh]

Just bought mine, now watching this after 1 boot. wtf

[janealvarez]

I’m so upset! My laptop just randomly started tripping then now I can’t get off the black screen at all

[afrobyann]

The first step worked for me. Thanks, very helpful.

[ultradarkbeast]

I skipped step 1 thought that it will not work. But later I tried it and it worked. Thanks HP ❤

[youssefabbas]

When I open my laptop, it appears the loading screen and takes forever, and then nothing happens.

[ed]

Really helpful, i can resolve my issue... thanks a lot!! I restarted the BIOS and my laptops comes to work perfectly!!