Common Patterns for public services

00:00 Introduction
00:14 What is a service pattern?
01:10 The seven service patterns
02:51 How to use the service pattern library?

After analyzing about 150 government services, the folks at Futuregov, now TPXimpact found 7 common service patterns:

The seven service patterns are: check, register, tell, request, apply, book, and pay.

Once you have designed a way to "check" in a service, you can just reuse that pattern in another part of the service. Smart.