Airlines Uncovered: Backstage at Qatar Airways Operations

A rare behind-the-scenes airline operation at Qatar Airways Operation Center (QROC) to see how the crew reports and prepares for their flight. A team of professionals performs flight watch and makes critical decisions to ensure smooth operation of the airline.

At 6am in the early morning, it is full of action at Qatar Airways Operation Center (QROC). Thousands of Qatar Airways pilots and cabin crew depart from here for their flights. All Qatar Airways crew checked in here at the building before their flight. I went behind the scenes to see how the crew got briefed before operating their flight. The pilot will meet their flying partner at the pilot briefing area. The cabin crew will meet their team member at the designated briefing room and go through the flight details. A grooming check is also conducted during the briefing. Then, I joined the crew on the crew bus out to the aircraft on the ramp.

There were about 100 departures in the busy morning hours at Hamad International Airport. I filmed many of the departures before going back to the Qatar Airways Operation Center. I visited the Integrated Operation Control Center (IOCC) where a team of professionals performed flight watch and made critical decisions to ensure the smooth operation of the airline. The supervisor on duty shared about the weather issue and possible flight disruptions. The commercial team looked after re-booking and re-accommodating affected passengers. The maintenance team deals with “Aircraft On Ground” (AOG) issues. I was given a rare behind-the-scenes on airline operations.

[SamChui]

After many discussions and assumptions, I’m putting a disclaimer here: No, I don’t get paid for this kind of content. In fact, many airlines like to work with me, because I don’t charge them anything. Qatar Airways has provided access for me but nothing more.

No airline is perfect, I am showing a different perspective here. Remember, many hard-working airline employees love their airline, and they deserve more mention and credit!

[heathermetz]

As a former aviation employee for a combined total of 15 years, I am very impressed with Qatar Airways. The crew check-in process, the crew touch-up area, the crew briefing rooms, and just how impeccable everyone looks. Fantastic video Sam.

[kernow]

I'm blown away by how many people it takes to get a flight in the air. Qatar Airways looks like an amazing airline, and the crew we met in the briefing room were lovely. Looking forward to the next episode.

[AiuzzChannel]

As a Malaysian, im proud to see stewardess Yana from Malaysian working with Qatar Airways. Kudos to her!!

[shrutikatdare]

My teenager son has become an aviation enthusiasts just because of you Sam. He never skips a single video of yours and makes everyone in our family watch the same 😂. He knows all the technicalities of an aircraft and dreams of becoming a pilot one day. Thanks and keep it up 👍🏻

[fadben]

Oh my god, this video has brought me back to 8 years well spent with Qatar Airways. Resigned almost two years ago . I can tell you, Qatar Airways is a school all by itself. I am proud that I was part of this family and always grateful for this priceless, precious experience . Thank you Mr Sam for bringing behind the scenes this to the world.

[santanafernandes]

One of the best airlines in the world I can say, not only by me but all my friends and fans as well

[jerryw]

Sam's best videos are when we get to see the areas that we never would normally.

[byronargueta]

All Frontier and Spirit Airlines sitting together and watching this video and dreaming of one day the can be at Qatar Airlines

[davidsolis]

I never realized how big of an undertaking it is to run daily operations in some of the big and international airlines!! Everything from assigning crew members and making sure crew and customers' necessities are all met! Very interesting! I have a new appreciation for what is involved! Great video! Really enjoyed it! Thanks again Sam!!

[nicholaskachingwe]

Good to see a brother from Malawi among the crew members.. 🇲🇼

[py]

Never get bored watching your vlogs, there's so much to learn, to understand and appreciate what we are paying for as a passenger.

[cskvision]

What an eye-opener to see the behind the scenes complexity of airline operations. Shows how it's an entire team on the ground operating a flight. Well beyond just ATC and the crew on board. Thanks Sam!

[paramitasp]

I like taking Qatar Airways. Their service is 👍. Their cabin crew are very professional but still able to show their human side: friendly and helpful.

[patrickmig]

A unique perspective on the complicated business of flying. One of your best videos so far.

[franklinmireri]

The diversity of the cabin crew is GREAT...a picture of the international nature of QATAR AIRWAYS 🌍🚀

[judester]

I love that the flight attendants all have their hair up. They look so much more professional and put together than the western counter-parts.

[gunm]

Fascinating to see the inner workings--the amount of preparation, work, and effort required to transport passengers to their destinations as safely and pleasantly as possible. Appreciate these videos, thanks Sam.

[ayshalife]

Ived worked in Qatar airways .. behind the scene is very crucial and delicate.. it means safety and responsibility for both passenger and crew..
I love Qatar airways

[FinkelsteinPalestine]

As an ESL Instructor, I am so amazed that these airline workers from so many different countries communicate in English. It truly is the language of business. Yay!