From Metrics to Mastery: A Deep Dive into Customer Feedback Management

In this recorded session from the CS Unleashed Webinar Series, Simplesat's Head of Partnership and Marketing, Eric Sangerma, alongside panelists Cory Brown, Elliot Fox, and Hannah Logan, dive into the essentials of customer feedback management. This deep dive covers how to gather, analyze, and take action on customer feedback to enhance your customer success strategies.

👉 Watch the full webinar and explore the following key segments:

00:00 Introduction
02:40 The Fundamentals of Customer Feedback
11:14 Gathering Feedback Across Channels
18:12 Analyzing and Interpreting Customer Feedback
26:49 Turning Feedback Into Action
33:30 Actionable Tips
46:20 Q&A

Looking to take your customer feedback from metrics to mastery? Watch now to gain expert insights and learn actionable strategies to improve customer satisfaction and success. Subscribe for more webinars, tutorials, and discussions on how to leverage customer feedback to drive business growth.

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