Episode #293 The Essence of Hospitality

Hospitality defines our business and delivering amazing guest experiences is the name of the game. It’s about leveraging a true competitive advantage.

Why?

Because you’re passionate and proud of your operation, your people and the products you serve.

In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chris Adams, CEO and Founder of the Ellis Adams Group, an international hospitality consulting firm that works with some of the leading hospitality brands around the globe.

Listen as Chris shares:

- What it takes to rise to the top of this business… share this with your entire team!
- The impact leadership style has on developing your staff
- How our industry can re-invent itself during these most challenging times
- Why “reflective thinking” leads to his best ideas
- The importance of making mistakes and why “failure” is not failure
- The new future “culture” for both guests and staff

And of course, the essence of hospitality and how to stand apart from the competition.

Listen on, then go out and exceed your guest’s expectations!

ROCK On.

Roger

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