How & Why Mihoyo Give You Negative Primogems | Genshin Impact

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More facts about negative primogems
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[fructose]

This is a very scary and disheartening thing that I didn't know about, You are very helpful and I wouldn't be able to know these things without your videos!!

[amayalovesrarity]

The fact that they can give you -primogems for refund but can not give you primogems after hacker used your primogems without your consent just makes me so mad and sad at the same time

[meteora]

We shouldn't blame luck for mihoyo's poor security system...

[colonelautumn]

As a f2p player i still dont understand why hackers use there money on a f2p account.

[taseen]

Yeah but your account isn't fully safe from negetive primogems. I think you should start reserving primogems . If you feel safe after like 2 or 3 month thn again start spending primogems.

[heyitsuki]

for anyone who is wondering if your account might get banned if your account is still negative in primogems after a week, the answer is no. That said, in the in-game mail, it stated your account *might* get banned so there's a chance for you to turn your primogems back to positive. When I received that mail, i didn't email the customer support btw. It's been 2 weeks since I received that mail.

update: i finally went positive primos after 4 weeks :)

[Celete]

Actually to be fair it's better to show them your recent purchases.that way you can prove it to mihoyo that you weren't the person that paid.

[Daisuuki]

I'm slowly getting scared by playing this game tho..
I even closed my co-op to make players don't see me but i don't know if I can get hacked still
I also used my 1-3 star weapons and artifacts to upgrade others so at least artifacts don't get trashed but I don't know what to do for my 5 star weapon, there should be a password system for using 5 star weapons for upgrading though

[hurtensmile]

Recently just got neagative 7k primogems on my account, and apparently i refunded the genesis crystals during my sleep

[DarkDragon_Midnight]

My friend just today checked their account and it showed she had -64k primos.
the most she has spent on genshin was 30 bucks, through a gift card.
I've been desperately trying to find ways to help her recover the -64k all day, by the end of the week her account will be terminated if she isn't capable of recovering 500 DOLLARS WORTH OF PRIMOGEMS

god im just so devastated, i wish there was a way she could do something but she doesnt have enough money to spend

[hyunjinmaterial]

This recently happened to me. I made purchases and was charged extra for a purchase I didn’t make, on top of that didn’t receive. So my first instinct? I refunded. I left the game three days due to Covid, but when I logged back in I had negative primogems. I managed to bring my primogems back up by finding chests and doing the timed challenges and going to abyss, but I’m still scared That my account will get banned bc I didn’t purchase to get my primogems back to 0 or above.


Update: All I did was collect a ton of chests, Timed challenges, the abyss, and missions and was able to get it back up to 0 or above and I was fine.

[lceSplce]

Getting negative primo gems is when you buy primos on 3rd party’s (something like that) so it’s their fault

[xstaticmystic]

Okay, let me tell you my story-
I brought genesis crystals by accident, I wanted to see what would happen but a card was still attached to my apple ID so the card payed for that. Overall, it was an accident so I got Mihoyo to refund it. It was around mid way Baal banner and today, I realised I have negative 12 000 primos, the exact amount of genesis crystals I bought. I don’t know what happened and when I was playing yesterday, it was perfectly fine. Perhaps it was because I logged into my account on two devices?

[mangood]

PLS YALL HAVE LIKE -15k or under I have 44k AND I CWNT BUY ANYTHING BC IM NOT ALLOWED TO BUY ANYTHING IF ITS A GAME SO I MIGHT AS WELL GET BANNED

[TierTalis]

To the account owner I covered in the video, contact me if you want your name and UID to be added in the description! Thanks! :)

[luvkuvi]

So I have -300 primos, and there have been no hacking alerts to my email, or genshin account. What do I do? I’m scared I’ll get banned

[Noname-wbfs]

I also got hacked and have something over -29.000 primogems and I have my Account over a year now and I can‘t afford to pay all of this back. I send them an e-mail but still I‘m so hopeless…I wasn‘t for 2 months on my account and to know the fact that my account will get in 7 days banned makes me just wanna cry. A friend of mine also has the same problem and has something over -3.000…

[vinniecool]

I have negative 12k primogens. My niece had bought that on accident so I had to deactivate my card and it charged me for refund abuse???? I’m not paying them back, , I cant anyway

[sxlverri]

i bought all of my primos from the official store in-game, paimon why the hell are you doing this to me

[kokomi_comehome]

I LOGGED INTO GENSHIN AND NOW I HAVE -4860 PRIMOGEMS