Copilot in Dynamics 365 Customer Service Demonstration

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How to Use Copilot Smart Assist in Customer Service | AI in Dynamics 365 Customer Service.
This video shows the configuration ,settings and demonstration of Copilot and Smart Assist in Dynamics 365 Customer Service.
Copilot Chat
Copilot Email
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Top Similar cases suggestions by Smart Assist .

0:00 Dynamics 365 Customer Service Copilot
0:53 Copilot in Dynamics 365 Customer Service
2:02 Agent Profile settings
5:37 Smart Assist in Customer Service
7:26 Outro
#copilot #customerservice #generativeai #microsoftai #microsoftcopilot

This topic is in preview and is subject to change .Steps may vary in future.
  1. BizzInnovate
  2. Smart assist in Customer serrvice
  3. Copilot in customer service
  4. copilot customer engagement
  5. copilot customer service
  6. copilot for customer service
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Thank you. I passed mb210 btw with some of ur vids help alot

VietTran-pnsz
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Hi sir, In my Dynamics 365 apps copilot is disable automatically and why it was disable I didn't get any idea please tell me how to enable it for all the applications and previously it was there and I was enabled copilot from the sales hub app to all the apps but now I am not able to see the copilot in the right side of window

naniharish