Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations

This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States.

Hosted on January 29, 2020, this webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.

By the end of this webinar, you will be able to:

Describe prevention skills that can be used in case management;
Name at least two techniques you can use to de-escalate situations; and
Share case management practices that are holistic and trauma-informed.

0:00 - Introduction to Switchboard
2:14 - Introduction to Speakers and Webinar Objectives
3:35 - How can trauma contribute to escalation and crisis?
18:40 - Preventative Approaches
38:12 - De-escalation with a Trauma Awareness
1:04:05 - Recommended Resources
1:05:37 - Q&A