HOW TO ANSWER: “HOW WOULD YOU DEAL WITH A DIFFICULT CUSTOMER?” #shorts

#interviewquestions #interviewquestionsandanswers #interviewtips

[bettyboop]

“BY BEING CALM! LOWERING YOUR VOICE!!! ASKING QUESTIONS AND THEN LISTENING!”

[pushkarajdongre]

To deal with a difficult coustomer it's best to calm them down and finding out what their issue is. So I think the second option is the best.

[Mannichoo]

Option 2:
First of all, I understand how important excellent customer service is to your business. I would deal with a difficult customer by being calm, lowering my voice, asking them questions, and then listening. I would apologize if the company was at fault, try to build a good rapport with them, be positive and create a solution they are happy with. Finally, I will keep a customer updated with progress if required and learn from any mistakes that have been made.

[LucyMcLou]

My philosophy: there are no difficult customers, just difficult situations. Everyone can turn into a "good customer" with a little empathy and patience.

[sf]

I used your job interview advice at my last interview and got the job! Thank you for your straightforward and helpful advice!

[ttominable]

I dont mind the “shouting” i feel its like personal branding at this point

[mrbrian]

Hmm my managers always tell me to treat the customers with respect and always try to accommodate them. But when the customers ask for a manager, my managers don't seem too pleased. Even though i am doing what they tell me to do 😂.

[ttimetotroll]

This guy should a Sargent. He don't speak his words, he shouts his words

[mikebutterface]

Option 3: I would deal with a difficult customer by listening to the facts, apologizing for and commiserating with their experience (sympathy), refocusing the conversation on what I can do for them in an positive manner, then following through with any promises made. In the end we’re all human and just looking to rectify a situation that we would like to feel is acknowledged and actively being worked on.

[jbdbejifn]

Stop focusing on this man shouting and listen great advice actually

[djillalirafil]

In interview I would go with the second option! In real life I would go with the first one!

[lailaplaysdbd]

Good advice. I need to be prepared. I recently got hired for my first job as a sales associate for American Eagle.

[KINGSTARFF]

First: when you giving first time interview.

Second :when you given multiple interviews 😂

[nakazibaaisha]

perfect infact I believe one day I will pass the interviews in the future company I need 🙏 ur teaching has transformed my 🧠 brain

[Natureonsafari]

I was shocked by the first answer before I realized it's one of two options. 😂

[ryans]

Ratchet customer apply option 1

Bougie customer apply option 2

[Yadao]

I always do Option #2 for an Irate Cx they are indeed very difficult to deal with 😢 despite ur doing ur best to help them especially they're request takes time but they will pressure you to do it immediately. Like whatt!! There's a time frame and I cannot do a magic hahaha 😂. There's a lot of different department and it needs coordination they will not understand you no matter what if you don't resolve it after the call.. from Refund accounting department.. 😊

[dallasbrat]

I like how he answers the question . He gives you the meat of the answer and your job is to take it and make it sound like you.

[van]

i just be passive-aggressively nice to them

[lincolnbliss]

I guess a combo of both. It's crucial to stay professional and friendly but you also need to be firm.