Calls, Coaching, Champion with David Boyd and Aaron Woods

Call Coaching for Success: Transforming Call Recordings into Winning Conversations

Unlock the power of call coaching using call recordings to turn every customer interaction into a growth opportunity. This course teaches you how to use recorded calls to lead your team to success by recognizing Champion Calls—those perfect examples of best practices—and identifying Coachable Calls where improvement is needed. You'll learn how to structure effective coaching sessions that empower your team, ensuring that company meetings remain productive, encouraging, and free from the dreaded “Company Beatings.”

In this course, you will discover how to implement this Best Practice, creating a positive culture of learning and growth, rather than one of criticism and negativity. Whether you’re focusing on increasing appointments, avoiding pricing over the phone, or boosting the Average Repair Order (ARO), this course will provide actionable strategies to improve performance through insightful call coaching.

This is the key to ensuring that your team is always learning, improving, and championing success!