What is Contextual Inquiry in UX?

Contextual Inquiry | How to conduct Contextual Inquiry?
#ux #contextualinquiry #userresearchmethods

Contextual inquiry involves observing people in their natural context and asking them questions to fill in the gaps of your observation. For an example If I’m looking to create a more usable and easy banking application, I would observe someone using an existing banking application, taking notes on what works and what doesn’t work.

3 Important Aspects of Contextual Inquiry
1. Observing
2. Inquiring
3. Documenting

Here are some Tips while conducting Contextual Inquiry
1. Ask appropriate Questions
2. Record the Contextual Inquiry
3. Take detailed notes
4. Take Pictures

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#ux #contextualinquiry #userresearchmethods
Contextual Inquiry | How to conduct Contextual Inquiry?