ITOM AND ITSM - Increase efficiency and reduce costs

In comparison to industry benchmarks, a unified platform with ITSM and ITOM implementation has shown an average 90% reduction in critical incidents while increasing restore times by around 600%.
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well.

ITSM is focused on the development, delivery, and management of IT services.
ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.

Businesses may now discover problems almost instantly thanks to the integration of ITOM and ITSM and offer remedies via IT automation. This is the cornerstone of AIOps and predictive intelligence, which are logic-driven automations that effectively recognize and fix issues at scale while increasing stakeholder visibility of concerns.

Thanks to shared intelligence and data, a combined ITOM and ITSM platform allows your IT team the confidence to quickly ascertain the issue's impact. This enables automation at scale while assigning the tickets to the appropriate solutions group.
Watch this video to know more.
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