5 Reasons Why The Customer Is Always Right | Quick Sales Tips

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Hailed as the definitive rule of customer service, the phrase “the customer is always right” was coined by Harry Gordon Selfridge in the early 1900s. While it still rings true to this day, its effectiveness has been thoroughly debated – and for a good reason.

The truth is, the phrase isn't intended to be taken literally. Rather a motto to live by in customer service. While delighting your customers should be your top priority, you must decide whether your customers are worth the extra effort.

For example, is your ideal customer someone who makes your employees miserable? We think not!

When applied correctly, there are various benefits you can expect to receive. So here are five powerful reasons why the customer is always right:

1. Customers make or break a business
2. Backlash is dangerous
3. Happy customers multiply
4. It's a benchmark for customer service excellence
5. New revenue avenues

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