23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem

Welcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event in Denver (April 30 - May 2). From diving deep into data to embracing AI opportunities, Nienke provides valuable insights for CX leaders looking to enhance their practice.

Her seven most important take aways:

1️⃣ Dive deep into the world of data. Build your web of data and link your CX metrics to those metrics that are of importance to the business. Thanks for this wisdom Roxana (Roxie) Strohmenger, CCXP.

2️⃣ Have your AI Strategic plan and embrace all new opportunities. For operational efficiency, revenue generation, customer engagement and/or regulatory adherence. You rocked the session Stephanie Leheta, MBA, CCXP, PMP, CCMP & Andrew Carothers, CCXP.

3️⃣ Grow into being a more strategic CX leader. Build your longer term strategy, including your CX Story, take a stand towards the future state. I loved how you broadened my scope by Jim Tincher, CCXP on different organizational structures in CX.

4️⃣ Content is just as important as the experience.

5️⃣ Make your work sessions as interactive as possible. Don't try to be complete in your slides, create audience participation and stick to one concrete outcome.

6️⃣ My last is my best. It is not customer first. It is customer, employee and shareholder (or other stakeholder when you work in government) first. That is what is important for CEO's. Loved the session by Joel Trammell, where he and Greg Melia, CAE opened my eyes.

7️⃣ Meeting people in real life is the most important. Building connections.

Tune in to discover how to become a more strategic CX leader, the importance of balancing content with experience, and the significance of building connections in the CX world. Don't miss this episode filled with practical advice and valuable takeaways for CX professionals striving for excellence.

✅ Timestamped overview

00:00 Importance of connecting CX metrics to data.

04:53 Praise for AI session with Stephanie and Andrew.

09:09 Specializing in CX strategy and future planning.

12:08 How content is just as important as experience.

14:38 Engage audience, create interactivity, focus on outcome.

17:00 Harvard Business School online: Strategy execution and priorities.

22:47 Busy international schedule, looking forward to Netherlands.

📘 Book: The Chief Executive Operating System: The Essential Playbook for Success in the CEO Role by Joel Trammell and Sherif Sakr