Community Health Choices (CHC) - Southwest NFs Lessons Learned

This webinar was presented by PHCA members who have experienced CHC in Southwestern PA this past year.

The implementation of the Community Health Choices (CHC) program promises historic change for long-term and post-acute care providers in Pennsylvania. Since January 1 of this year, facilities in the 14 county Phase I zone have been operating under CHC. This webinar allowed attendees to learn from colleagues that operate nursing facilities in the Phase I zone of CHC. The presenters shared the steps they took to prepare for implementation, and some of the challenges and successes they experienced. Presenters offered insights regarding contracting, claims processing, working with service coordinators, transportation services, participant enrollment and eligibility, working with the IEB, and other issues they have faced under the CHC program.

Attendees:
1. Learned about best practices that can assist in a nursing facility’s success under CHC.
2. Learned how to successfully work with the CHC-MCO plans and their service coordinators to the benefit of the residents.
3. Learned about the resources available to nursing facilities that are in CHC Phase II zone and the steps to implement to address challenges.