The one employee holding up Sonos’ reputation

Sonos put themselves under heavy fire after releasing a terrible revamp of their mobile app that literally bricked some people's smart speakers. But one of their employees kept them from being *entirely* hated by everyone.

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0:00 - intro
0:51 - the reddit
1:30 - sonos ceo
2:12 - unhappy employees
3:18 - groundbreaking new speaker tech?
4:46 - implications
6:35 - end

[kirb]

please never stop making content other than keyboards, this title really caught my eye as i have a sonos speaker myself. love u bro

[timtim]

That update is insane. I got my mom a new phone and transferred all the apps over. The Sonos app was updated, and it would not connect to anything.

Get this: her old phone, which is so old it cannot update to the newer version of the app, can actually still connect to the entire system. So there IS a working version of their app, it's simply a "deprecated" version that isn't supposed to work anymore.

[Tora]

I bought a few Sonos speakers used right before the app thing happened. Months later the Sub I have only works about half the time. Sucks they have such interesting hardware tied to a piss poor piece of software.

[IhsanAmin]

Yeah this update bricked my speakers lol

[TheBrokenEclipse]

Well done Keith!

I'm still highly unlikely to ever purchase a Sonos device ever again, but at least Keith is killing it.

[teardropsfell]

love the aesthetic of this one, camera work is a looot better (even if it's just a stationary camera/webcam). killer production as always ❤

[tripla_]

nice to see you uploading a lot more often now that you’re not confined to keyboards. keep it up❤

[mbflyin]

I’m extremely frustrated with my Sonos set up. I wouldn’t spend money on new speakers from them because high end high tech speakers are useless if you can’t connect to use them. I have a playbar connected to two play 1’s for a great deep immersive sound in my living room/kitchen/sitting room. 4 months ago had to get a new router, haven’t been able to stream music since. The play 1’s haven’t been connected to the playbar since. Thankfully the playbar has been connected to the TV and has worked……until yesterday. In an attempt to get the speakers paired and set up as viable Sonos system again I was advised through the tech support links to hard reset the playbar. After an hour of doing the same thing over and over as advised, it finally updated. Unfortunately the speaker still doesn’t show in systems, the tv no longer recognizes the speaker, and I keep going on circles with no solution in sight short of ditching the speakers and buying a new set up. Pretty infuriating tbh.

[underdoglucifer]

I have their sonos playbase, I know the implementation is not the same, but I was so impressed by the speaker since they made channels inside the playbase that gives it good woofer experience. I have my monitor on top and literally even at high volume there were no distortion or vibration transferred to my monitor. Which is fine very impressive in terms of the tech inside. For some reason they have discontinued and move on separate woofer and soundbar which is done by every other industry. There is no innovation in that space in particular other than just putting as much speaker as possible in a soundbar. I wish they kept the sonos playbase and worked on to make it better, but it is cool to see now they are putting innovate solutions into their soundbar. I truly believe they discontinued their playbase cause cannibalized other products in their lineup. I do hope this doesnt happen to this product or they are holding it back to make sure their other products segments dont get undercut.

[nebulazykbs]

I much prefer the editing on this video compared to some of the newer content. The Windows theme hits me in the feels. I think more of this style of video for any type of technology will be very interesting.

[TheBlueArcher]

6 months? My sonos system has basically been idle, just being used as normal speakers since I haven't invited people over in a LONG time... I think I gotta check on this new app now...

Edit: Downloaded app from app store. First run : Update required. *clicks update now* "There was a problem checking for updates" [try again] [more information]

Yup. Crap. So basically, I now have regular non-smart speakers cuz I can't use the app. People are right to be pissed.

[ft.moder]

can you please share your video making process, your videographic style is really cool, we would like to learn more about it and about your gear also, and the warmness has reduced lil bit ;)😊❤

[TW-iuzy]

… meh, since the last three updates the app for ios works fine for me, no problems at all. and no reason not to buy the new arc ultra that just delivered today! 😏