Crevoiserat on ‘the new world of retailing’

“Even pre-pandemic, we said we want to be ready to do business in what we called at the time the ‘new world of retailing,’ and that world to us looked like a world where consumer trends were changing much faster. The speed of change was happening faster and faster, that consumers were more digitally connected… and we had an infrastructure that we knew we could rely on and use and leverage more to connect with consumers.” – Joanne Crevoiserat