What is Service Level 👿👿| WFM Call center | SLA 😳

Service Level 👿👿| WFM Call center | SLA 😳
This video about Service level in WFM. Definition of SL , importance, Reason which puts down SL.
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#wfm, #callcenter, #sla, #servicelevel, #workforcemanagement,
#planning, #scheduling, #callcenterscheduling, #callcenterplanning,
#inboundcalls, #intervals, #slameeting

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[sonikanj]

Your vedios are informative but background music is too loud to hear ur voice clearly

[hellguardian]

i did not understand the 2nd formula.... could u please specify the term"the number of inbound calls answered, " more clrly.... and what abt the calls handled won't it always will be 100%