McDonald’s owner demonstrates new touch-screen kiosks

McDonald’s owner-operator Gary Granader shows how to place an order at the Wyandotte restaurant’s new touch-screen kiosks, part of the company’s “Experience of the Future.”

[furstenfeldbruck]

As someone who absolutely hates talking to humans this is perfect for me (not joking)

[omargomez]

Whomever came up with this system, is a genius.. I love paying in kiosk, rather then a cashier.

[piggyjo]

More modifications are needed on the kiosks and mobile app. Such as say I want a mcdouble made like a mac. Mac sauce is not an option, but I can get it added for an extra charge when ordering from a live person. More modifications Mickyd's!

[billymayberry]

I hate these things I'd rather deal with a person than a machine

[Joel-vkjn]

I've gone to McDonalds about eight times since they got the kiosks. And each time I left with no food. One day I decided to go to three different McDonalds to see if I could get a kiosk to work and three times I couldn't. This includes all kiosks in each store. Each time I asked for help and they blew me off. I tried again yesterday (Plymouth and Nixon), again no success. I learned a long time ago that if a company doesn't want your money, you shouldn't try to force it on them.

[johnwang]

I came across one where the touchscreen was malfunctioning. I would select a quarter pounder with cheese and it would ask what kind of sauce I would like with the Chicken McNuggets. I just abandoned the kiosk and went to the counter. It's amazing that these kiosks have replaced 40% of the staffing at McDonalds.

[krisyung]

touch screen full of germs and not compassionate with mistakes but have a nice day also ronald macdonald is a robot terminator be warned ?

[daviddelaney]

Created order but the option to complete the order was not on the screen. I selected the attendant help button but no one came over to assist me. Left and went to Jimmy John’s. Lewisville, TX location.

[H.K.]

These things are really helpful for me considering I have autism and social anxiety. I am capable of ordering food without these kiosks but they make things so much easier for people like me.

[cooldrummerjack]

Lmfao, my friend ordered 10 peanut packs since the condiments are free and then I tried with ordering vinegar ketchup and shit and a guy came up with nothing and asked me if my order was a joke and I said no, then he said have you finished your food looking at my tray and I said yes and he told me not to waste his time and almost got kicked out.

[krelllab]

Walking up to the counter and ordering with a person is MUSH faster and more accurate. A lot more sanitary also. When you use the kiosk, you're exchanging germs with the previous 50 people that used it. On my last trip to McDonald's there was a couple punching away at the kiosk. I walked past them, placed my order, and received my food and they were still tapping away.

[abrahamsheikh]

Anyone knows who the supplier/vendor is of these kiosks?

[chrismarson]

Where can I get a system from like this I run a little horse box but do you loads of different stuff plus picking mixes and want an app like this so they can order and get a number

[kvaz]

This is not new, Australia has had these for years. They also serve food to your table, served on a wooden plank with fries in a wire basket. Once again, America behind the times...

[soulbasedliving]

Congratulations. He missed telling how to pay. That's what stumped me. I had a screen that said " scan at code. What code? Where? I walked out. I'm 60 and need every single detail until I've paid

[stevenharasyn]

Hate it, why order through a machine then have an employee bring it out, why not a robot.

[panashifzco]

Highly customer-centric in approach, people would love ordering via such efficient self-ordering kiosks..

[garyscott]

Tried one could not get past language option? Gave up went to Costa and a human.

[Nrm]

Start with a cheeseburger and ending up with a Biggar supreme :D

[graemejoyce]

Dislike. One McD didn't take orders or cash at counter.. Recently went to one for a big mac, screen asked heap of questions before finishing. Prefered the voice operated system of old, faster and took cash.