Impact of ChatGPT on Conversational AI: POWER UP Contact Centers with Generative AI and Cognigy.AI

Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life.

For contact center leaders, Large Language Models (LLM) like ChatGPT bring unique opportunities to take customer experience to new heights and stay ahead of the pack - but not without challenges.

Watch our webinar and learn how the combination of Conversational AI & LLMs will provide better experiences for bot builders, end-customers and service agents. See a live demo of Cognigy.AI's latest LLM features and enroll into Cognigy's Beta Program.

00:00 - Countdown
00:31- Introduction to Generative AI
10:24 - Product Demo: LLM-assisted bot building
24:05 - Improved user experiences: WhatsApp demo
28:36 - Improved agent experiences: Agent + Assist demo
35:38 - LLM-powered phone call
40:32 - Panel Discussion with Philipp Heltewig (Cognigy CEO) & Björn Bringmann (Managing Director Deloitte Consulting)
58:22 - Generative AI Beta Program

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