The real reason why Uber and Lyft drivers cancel on riders. Dear Passenger, learn from this lady.

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[BixbyConsequence]

The most immediate cancel for me is when a passenger demands, before I even get there, "Please drive faster I AM ALREADY LATE!" Let me put you out of my misery.

[dougf]

If I accept your trip and you add a stop or change the destination, I’m cancelling. I accepted the original trip, not the mystery modifications you just added

[MAKEITSTOP]

I hate it when they can’t stop texting you before you arrive

[edgarheredia]

My biggest frustration is people request the ride and when I show up nowhere to bee seen after 2 minutes I cancel, as foe the people that are outside when I show up much respect and definitely appreciated

[MilesBeyondThePast]

If I get some BS message from the passenger before I get there, instant cancel. Every single time. Stupid name, cancel.

[Curtis_George]

You’d think riders would already know these things but more videos like hers need to go out about this. I can’t remember the last time I took a rider with a rating below 4.8 on Uber

[wkwmobile]

"Can you please hurray, I'm late for work"...Cancel!

[rehanbshah]

Major reason for cancellation is:
SHIT PAY !!!

[geekforlife]

Been driving for Lyft and Uber for close to 8 years now.

Learned very quickly early on to treat my car as my office with my radio playing jazz (elevator) music.

It's okay to ask to listen to whatever music the customer wishes to listen to; but, more often than not, my radio is for my entertainment, not for my customer. Especially when it's music I refuse to tolerate like most rap music.

I have stickers in my windows forbidding eating, drinking, and smoking in my car. Where customers get this idea that they have a right to eat in my car is beyond me. And it's a shame that I have to talk about something that ought to be common sense; that it's rude and disrespectful to eat or drink in my car without asking for my permission. That's like me doing whatever I want in that person's place without asking for their permission.

On longer trips (an hour or longer) I will allow eating and drinking (except for alcohol, of course; since open carry alcohol is illegal in most states). Even on shorter trips, have enough respect for the driver and his/her property to ask if it's okay first to eat anything, whether it's a bag of chips or a sandwich.

The very first time a customer attempts to smoke or vape in my car; I pull the car over, end the trip, and put him or her out immediately; or I call the police if he or she refuses to leave after the trip has been ended. I will not tolerate that at all.

And the customer does not have the right to my passenger seat unless there's a party of three or four. I don't know what it is about these customers who don't keep their hands to themselves whenever they sit beside me. Don't touch anything except for the visor if the sun is blinding. Not my radio, not my glove box, and don't touch me.

There is a bad teaching going on around the campus of the University of Florida that women should be insisting on the drivers to tell them the name of whoever it is they're picking up from the bars, etc. This is wrong. I'm all for women protecting themselves; and yet, drivers need to protect themselves as well. Too many young women are too lazy or self absorbed to do their due diligence before getting into a rideshare car. I leave my doors locked and introduce myself first, then I'll ask the young woman for her name. If she insists that I tell her who I'm picking up while she's tugging on my door handle, I simply tell her that I'm not there for her, especially when, more often than not, I have no profile picture of her so I can correctly identify her while she has all of my information. Because she won't take a few seconds to check my license plate to see if it matches what's on her app, I just sit there and collect a no-show fee.
There have been too many instances of people either getting free rides because the driver isn't doing his/her own due diligence; or drivers getting hurt or worse.

Customers, stop asking the drivers who they're picking up; that's none of your business. Ask for the driver's name while checking the plate number and make and model of the car BEFORE you get in. Drivers, keep your doors locked until you are certain you have the right person.

[mariorodriguez]

Reasons i cancel
1. If i take a short ride, I will give you 2 minutes and not a second more to be outside and ready. The 4-6 minutes it takes me to get to you is more than enough time.
2. If i accept the ride and you make changes like updating destination, CANCEL. I get these alot when im on my way to pick up and get notification you've made a change.
3. If its a short trip and i see any type of preference "cool temperature ", "quiet prefered", CANCEL. You dont pay enough to be requesting preferences.
3. If you're messaging me for instructions, and you dont use either "please" or "thank you", good luck. Automatic cancel.

[BitcoinMotorist]

Throw your cigarette away BEFORE walking up to the car

[TommyMather-kn]

A rider left me a $5.23 tip on a $16.13 fare. When I went to send a ‘thank you’ the tip didn’t show up so I called support…they said the rider has 1hr to remove the tip. I don’t think this happened…Uber took my tip!!!

[michaeldeblasi]

If I accept a ride and then they start adding stops on. I did not accept that, cancel. You tell me to hurry because you’re late for work, cancel. Etc…

[fldyi]

Two simple rules: don't get me sick and don't trash my car. With the recent heavy rain in south Florida, I had two people standing outside in the rain getting absolutely soaked. They would have soaked the inside of my car. No thanks. Open food and drinks, too easily spilled. A guy recently had a wrapped up sausage and onion sandwich. Well, he dropped a fried onion in the car. It took me two hours to find that stupid fried onion! The car stunk until I found it. No food or drink. Cancel.

[Cope_M]

Destination filter on, and a ride request comes in for pick up eight+ miles is the wrong direction, and drop off even further away. Cancel.

I hate that we cannot count on destination filters to properly work, and that driver’s cancellation rates are penalized for not completing an out-of-the-way ride that should never have been offered.

[marceloelissetche]

I'm at my wits end with people who can't be bothered to text me a gate code before I arrive at their gated community. No gate code by the time I get there, no ride!

I also cancel after two minutes of waiting at the pickup spot. I'm not waiting 7 minutes for a measly $4.13

[veganjem]

I have had people "update" the pick up or drop off location repeatedly. Also if its late night and I am tired.. and they get the ride, then add a stop, am not doing! Last night I cancelled on someone.. She was sitting down when I arrived, and needed two men to help her walk. I said.. OH NO! not in my car!! If a person cant walk, I drive! If a person refuses to tell me their name..I cancel!!! I have had so many people shocked that they yank, yank and yank on my car door.. then they come to the window looking confused. I tell them I must veify you.. to hear you say your name and see if there is attitude attached. Its amazing to me how many drivers leave their doors unlocked.

[TripSoul]

Not showing up on time within 5 minutes and in the car, appearing to be a minor with no ID to verify your age, not having a car seat with a child under a certain age riding, attempting to bring 5 when 4 is the maximum, & not coordinating with drivers when we arrive at pickup will get you cancelled in my book. Also we do not tolerate discrimination nor disrespect to us or the company.

[smartin]

Any pickup in a congested area after a sports game and they are standing right at the venue gates, that is a cancel. They need to walk a few blocks away so I am not stuck in pickup traffic for half an hour. I tell this to passengers whenever I drop off at the stadium so they know what works best for both of us at the end of the night. They usually appreciate the information because they wont be standing around for an hour hoping that a driver will accept their trip.

[dp]

This is the most accurate any woman driver has been on any YouTube. Thank you for all female drivers.