The 11 UN Consumer Protection Guidelines

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1. Access to basic essential goods and services
2. Protection of vulnerable and disadvantaged customers
3. Protection from hazards to health and safety
4. Promotion and Protection of Consumers Economic Interests
5. Access to information to make informed choices
6. Consumer education
7. The availability of redress and dispute resolution
8. To be heard in Government Policy Making and the development of products. As well as form consumer groups
9. Promotion of sustainable consumption
10. Protection whether online or offline
11. Consumer privacy and free flow of information

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