Jira Service Management Fundamentals | October 2024

In this 1-hour webinar, Atlassian Certified Expert, Brad Wood, provides an in-depth overview of Atlassian's high-velocity ITSM solution, Jira Service Management. You'll learn how to effectively use customer portals and connect service agents with Dev and IT Ops teams, all within Atlassian’s collaborative environment.

Webinar Outline:
- Introduction to Jira Service Management and Help Center walkthrough
- How to submit tickets as a customer
- How to work tickets as a service agent
- Managing the project as a project admin

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