Theory of Constraints Conflict Resolution Evaporating Cloud - Thinking Processes

Dr Lisa Lang presents the Theory of Constraints conflict resolution process using the evaporating cloud. This process is just part of the full TOC Thinking Processes.

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[Flipmanagement]

I have been using these tools many times in a big variety of sectors and companies. They are so powerful and have more side benefits than earning more today as well as in the future. Here are a few of the benefits I have noticed implementing this together with people from the different companies: - We finally understand each-other across functions - Finally we are happy campers again, true cooperation between departments, haven’t seen that for decades - Never realised why ‘the others’ were insisting so much on their ‘wants’, now I understand their need, and we found a common action to satisfy both our needs - We kept on fighting symptoms, until we realised the deeper lying conflict of wants tight to the needs - Finally no more ‘fire fighting’ - ...

[Flipmanagement]

If you are a manager, try to build this evaporating cloud (conflict resolution diagram) first on your own. Next when you invite the person you try to solve this conflict with. I suggest to have first agreement on A (don’t show your diagram), once agreed, verbalize the other party’s want and say sth like ‘If I understand your correctly you want to do D’because you rightfully want to ensure ‘C’ is fulfilled? Let the other person validate or you adjust the wordings first (use the other party’s wording, like Lisa mentioned. After that ask the question whether your need is valid (B) to accomplish your common goal. Next, ask them which action to take...since you realise your action seems to be in conflict with their D’...