Testers Can Prevent Defects Too - Maturing the Test Profession Towards True Quality Assurance

Software organizations hire test professionals every day to improve the quality of their products through all types of testing. The focus is mostly on how to make the test team become more effective in finding more defects and making sure the released products meet customer expectations. Even when a company adopts terms like "QA" and "Quality Assurance" as part of the team name or the job titles, we all seem to be focusing on testing as if it is the most effective way to ensure the quality of products. If we just go back the teachings of Dr. Edward Demings and other quality pioneers, we can easily see that a much more proactive approach to improving product quality involves the process that was used to build the product. That is why many organizations have process improvement initiatives and many process assessment and improvement models have been adopted by companies.

The question now is how to make our test teams not only effective in testing but also effective process improvement agents within the software teams. In this webinar, Dr. Hanna will share how he has been teaching and building test teams that improve their own process every day. The key is defect prevention as opposed to defect detection. Testing, as a process, doesn't exist by itself. This webinar will show how test teams can effectively reduce the number of problems found in the release by helping improve the test process, the requirement process, and the development process, most importantly, while maintaining the harmony with the rest of the project team.