As a Scrum Master, how to resolve conflicts between team members?

Most the Scrum Master faces a problem where their team members end up having conflicts. Which results in teams not being able to achieve the sprint goal, and they don't know how to handle such a situation? Have you also faced this problem with your team? If yes, then this video is for you.

Being a Scrum Master, the things that you can do is:

✅ Discuss with a team.
✅ Review things on a daily scrum basis.
✅ Find out the reasons behind it.
✅ Find out the source and type of conflict
✅ Analyze the situation that causes this situation to arise

There could be dependency issues, technical issues, infrastructure issues,
skill issues, wrong estimations, etc. According to our Expert Trainer,
Mr Saket Bansal, we need to find out how to move forward. We need to be clear about:

✅ How to minimize the cause of misunderstanding and confusion?
✅ What should be the definition of "WORK DONE."
✅ How to make the team come up with a solution?
✅ How to have an open conversation with the team?

Take practical guidance from our expert trainer and become a perfect Scrum Master who
can make sure that everyone is on the right track and that the project is up and running smoothly.

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[muthukumarankannan]

Very neatly explained sir. Thank you !

[prasadparadkar]

Can conflict happened with team members remotely placed and the other teams???

[benarcher]

Hi Saket sir, Recently I got an opportunity to work as a SAFe scrum master. Our train has 8 teams and my team has 14 developers. My developers work on 5 different modules by collaborating with 4 POs. As a scrum master i am completely spending 6 hours to only facilitate meetings with these 4 POs, 14 developers, tech lead, management, stakeholders, users, RTE, SoS etc and hardly finding time to work on my roles, self improvement and self learning. I end up working 12 -13 hours a day. Is this normal in SAFe framework or is it time for me to find some other job? Please help.