Empathy and Emotional Intelligence Webinar

Empathy is a powerful communication skill that is often misunderstood and underused. It is regularly characterized as the ability to “put oneself into another’s shoes,” or in some way experience the outlook or emotions of another being within oneself. While the workplace certainly consists of processes, systems and goals, sustainable achievement largely depends on healthy interpersonal relationships that at some level require empathy. The best laid plans and strategies will eventually falter without the leader’s ability to understand and relate to others.

Can empathy be improved? Yes! Sound management of daily interactions and relationships is an element of emotional intelligence; which is commonly believed to be a trainable skill. The aim of this webinar is to help you improve your empathetic communication through a better understanding of what empathy is and is not, and how emotional intelligence plays a significant role in determining your ability to demonstrate empathy.