Inside The London Hotel For The Super Rich | Inside Claridges | Our Stories

Extraordinary series that paints an intimate and revealing portrait of life at one of the world's most prestigious hotels. Situated in the heart of London's Mayfair, Claridge's has been a watchword for discreet glamour for 200 years. The series revel's in the detail of the daily routine, from the daily round of bed changing to the placing of flowers by the hotel florist, the hotel is a mammoth hive of human activity juggling the one off projects with the unexpected and the everyday.

This film was first broadcast: 03 Dec 2012

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[tinawidmer]

7 years ago I was at Claridges for afternoon tea. And I was amazed how our group was treated by the staff and everyone – and they were aware that we aren't rich or important. But they treated us like their most important guests. It was amazing and if I should be really wealthy one day, I know where I will stay when in London.

[carlena]

Its amazing that the rich and celebrities guilt ordinary people about waste and the environment when they are going around having hotel rooms redecorated because they don't like the colour scheme.

[coolersmoke]

"How much did it cost to put up all these Christmas decorations?"
Thomas: "Shouldn't that be a little secret? How much does magic cost?"
- What a charming, diplomatic man he is :)

[rowannaendose]

The butler that worked there since he was 16 is such a beautiful soul. God bless him.

[MX..]

The hotel manager calculates every word. He is very smart.

[guywill]

I can see why the General Manager has his position. He totally respects the guests and the staff and the building itself. This is the epitome of civilized living.

[bogieboog]

I loved the managers answer about the Melcher’s “last visit”. So polite in letting the interviewer know how utterly tasteless and ridiculous the question was.

[strawberrykun]

They kept trying to entrap the general manager with hard questions but hevonly replied with humility and humor

[kikigirlify]

I love how horrified the head manager looked at the thought of their oldest guests’ last stay (due to age). He clearly loves those kinds of guests as they are like family

[jeremyrussell]

As a hotel manager who has worked in London, Claridges epitomises everything that is traditional in British hospitality. What a superb dedicated team and a wonderful insight into their world of dedicated service to their guests in a very historical hotel.

[mommabear]

So many great employees who take pride in their work, but the butler really touched my heart. What a warm and cheerful soul.

[karibear]

As a former hotel manager, I am incredibly impressed with the staff at this hotel and stunned by the lengths this manager goes to in order to ensure his guest's every need is anticipated.

[Beth-pfoo]

12:34 "Ann are you like this at home?" "No!! I have a dog!" 🤣🤣🤣🤣🤣🤣 perfect delivery! I love how professional all of these people the second they are on the job 👍

[folliesofmen]

Didn't realize this was filmed 10 years ago until the end. Hope Claridge's is still doing well after the pandemic. The staff seemed genuinely nice!

[shelbylynn]

Michael Lynch, what a an absolute gem of a human being. Such a soft spoken, kind, humble, hard working and genuine soul.

[hannahh]

I started watching this ironically and didn't expect it to become such a heart warming doco.

[Tameasa]

This entire episode was worth the last few minutes of knowing the Melchors. Such lovely people and how kind of them to allow us to see a glimpse of their stay at Claridge's. It was sad that she passed and I looked up that he passed in 2015.

[kikivolauvent]

What I find striking is how very well mannered, calm, polite and cultivated everybody is. Not a loud word - wouldn‘t it be a wonderful world if only everybody could be well mannered?

[andriajerner]

"You have to like people and you have to like to serve."
What would happen to the world if we all would live this mantra!

[erickjohnson]

I worked for three years in a prestigious 5- star hotel in Chicago years ago. We were trained and inspired to serve our guests like this. We were also expected to uphold extremely high standards in our roles. Royalty, celebrities and politicians were the norm. We were instructed never to tell a guest no to any request. Whenever a guest walked past us, we stepped aside and let them pass. We always address them by their last name with Mr. And Mrs. We were not allowed to requests autographs or show any excitement when meeting famous people. It was all about showing class and respect remember bringing products to actress Michelle Pheifer and Justin Bieber. JLo, Mariah Carey are just a FEW of the famous people who stayed where I worked.
This hotel was for years and still is the top hotel in the city. That job taught me a lot about having social graces and being dignified. I would pay to stay there because after staying in mediocre hotels since then, I realize how important it is to feel important and make others feel important.