Always Reboot Before Calling Tech Support

This is why it support always asks if you've tried rebooting your computer. Spoiler: Because it fixes 99% of user's issues!!

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CREDITS:
Writer/Actor/Editor: Adam Bergeron

Social:

[thOutlaw]

"I've rebooted like 3 times!"

Later..

"I've rebooted, like, 5 times!"

Perfect. Absolutely perfect.

[wetwillie]

If you're thinking of getting into IT, remember that this video is not satire.

[alainpc]

Some users seem to think they can lie their way out of a problem. My favorite response (for those who don’t listen) has always been “Well, I’m here to help but you but if you’re not willing to cooperate then it is YOU who gets stuck with that issue, not me”. Works like a charm. 👊

[redwormcharlie]

I refuse to do over the phone IT help desk. i will do onsite work, and charge by the hour at a minimum of one hour. Today i made my $65 an hour charge for walking in and resetting their computer, and no, I will not give them a break, it's my time and their stupidity.

[daytekone]

" according to your logs .. system says you've rebooted 2 months ago " and thats how i shut down my customers ! thanks

[guardianbob]

The slow inhale at the end is what really sells it for me. I've been in this precise situation many times! Thanks for the laugh :D

[EarthNeedsHeroes]

Been there, done that, soooo many times! This video captures that call perfectly!

[aliciabergeron]

I'm glad I continued to watch after seeing the logo at the end, because the frustrated scream summed it all up perfectly!

[dkdance-an]

can I send this to my manager and CC all employees in my fucking company ?

[andreasmartin]

It is 2024 and I still love every of your videos, because it shows the bitter truth

[burtonalicando]

Love this. Don't forget to add the individuals that are apparently computer science proteges who have many advance ideas how to implement better tools into the Software, but cannot not figure out how to use activity monitor or ctrl+alt+delete

[PiGood]

Best yet is when they turn on and off their monitor and think that is rebooting.
Had more then once back in the day where it was just easier to get the user to think they where doing something super complicated in command prompt by typing in "shutdown -r -t 0" and then waited for the system to "apply the changes" and what you know problem solved.

[Evochio]

That scowl becomes permanent after a while

[FesterWerks]

I check their logs while I'm I'm talking to them. THEY ALWAYS LIE!

[MegaGuitaruser]

I feel the pain. I work in an IT helpdesk for a company. Once somebody called me saying that she is unable to receive emails in outlook. I did all the troubleshooting steps, and could not solve the issue, after half an hour i have sent an email, and it arrived without any problem. Turns out, it was just a day, when nobody sent her any emails :D

[dejarobert]

Many reasons why I stopped working as a helpdesk technician and this is 1 of them. You get people who lie and become impatient. When confronted on what they did wrong, they start going off. I rather be hands on and get the issue resolved quickly and on my way to next client. People are totally different in person vs over the phone.

[DarnComputer]

I hope you do another one sooner than the span of time between this and the last one.

[rahulkumarsingh]

I am gonna cry man....Ab kya rulaayega pagle...

[RippanYT]

Worked as IT support for 5 yeasr 90% of the calls was like this, can confirm :)

[LordPrayerRug]

Being a Dell Prosupport call center agent and still working as a desktop support technician I can confirm this happens all the time. In short do what the IT guy