Intelligent Support Case Routing using Google NLP API and TensorFlow (Cloud Next '18)

By leveraging the latest advances in natural language processing, you can drastically improve customer service experience.

A Tensorflow based CNN model offers a whole new level of predictive accuracy in routing cases to the correct teams, 24/7. The Google Language API makes building real-time customer support dashboards with contextual and situational advice a cinch.

By combining these powerful and cutting-edge technologies, we show how you can power fast and accurate customer support pipelines to navigate routine and sensitive cases, and positively impact customers and the support agents alike.

MLAI206

re_ty: Publish; product: TensorFlow - General, Cloud - AI and Machine Learning - Cloud Natural Language; event: Google Cloud Next 2018;