OPERATIONAL EXCELLENCE TRIANGLE - Develop your team’s human performance competencies

Most organizations invest heavily in their tools and equipment They also demand specific levels of technical skills and knowledge. Surprisingly though, many never define or measure the human performance competencies they need. They simply assume that people know the fundamentals of leadership, continuous improvement, and team resource management from word of mouth or time on the job.

Those companies struggle at reaching the level of reliability they strive for. Only the organizations that treat human performance as an equal side of the triangle, ever achieve consistent high reliability. They define the competencies they require, train to them from day one and then deliberately maintain the level they need for sustained operational excellence.