Translating CX Value into the C-Suite’s Language

Customer experience (CX) professionals can talk metrics all day long—but do those metrics translate for your executives?

Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritizes, and the measures many CX programs use. That’s why InMoment has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.

Join InMoment’s Eric Smuda and CMSWire’s Erika Heald and learn about:
The “Solve for X” approach to customer experience
The areas where you can make an impact that speaks to executives
How to effectively convey the customer perspective beyond the numbers