Why Customer Service Matters

We all love to receive great customer service. As consumers it makes us feel good.

So much so, consumers now rate customer service as the most important factor when deciding to do business with a company.

[jackielewis]

Interesting video- he states that customer service is now the main reason and factor customers want to do business with a company; however, with the technological advances in the modern day, more and more opportunities for interactive customer service are being substituted with automated A.I. systems. This video is 9 years old, so I wonder what an updated version would look like! This video was pre-Pandemic...

[cemsengul]

customer service is bad today because corporations have grown too big and have this too big to fail mentality. They forget that us happy customers allow them to become empires.

[katiesanchez]

I completely agree with the importance of customer service, as well as all thee strategies posited here. Quick question though - what are your sources? Some of these graphs seem a little misleading without any contextual evidence.

[TheNewsHoundLtd]

I liked the film, but could you please let me know the source of all the statistics please. It's very difficult to be able to use this information in an educational context unless you state the sources of all those stats. Many thanks - look forward to hearing from you.

[rwotton]

Excellent video! Fantastic view of the customer. If only more companies watched the video.

[taylegacypeace-LADYSOUL]

Customer service makes the difference.I am the master 30 years plus

[FerraPizza]

Lenovo might want to take a note here...

[MAB]

I have to watch this for my class, anyone else?

[backnforth]

too bad corporations think money just grow on trees and someone just picks them up for them to take every week while doing busy work. The desk jockies forget that the customers the pays the company and then the company pays them.

[wrxhotu]

Sounds a lot like someone from marketing came up with the video and made the stats up then looked at how good it sounds and patted each other on the back.

If you honestly think customer service is the number 1 driver for a customer to feel “the love” that is utter BS. They mainly want what they paid for and what was sold to them plain and simple, not a poor product or service backed by smiles and happiness.

[victormncube]

I like the way this video clearly explains and illustrates the issues around customer services. I would like to ask for your permission to use your animated video "Why Customer Service Matters" for my Lesson Plan preparation, for a TEFL Course? Could you, kindly assist me?

[drakecarter]

Most customers will not give praise for good customer service because the customer expects good service right from the start.

[noorfarhanamohdzin]

What is the importance of customer service in the iR4.0 era?

[yecyec]

Customers we treat them like Gods. We even override company's policy just to satisfy them. This is the truth behind CS.

[lakadninja]

very educational
thank you
cheers to Customer Service

[davies]

This is a great video. Can i use it as part of our companies training?

[charlieblvd]

How does your company compare? Amazon is GREAT.!

[clairoswife]

is anyone watching this out of interest im definitely not its for travel and tourism

[aishwaryasankhe]

"Customer Service is not a department, it’s a philosophy.” Watch how you can take your customer service and experience to the next level in an exclusive interview with Shep Hyken.

[sachindravijayndra]

i comented here because my teacher ask me to watch thois video :p