American Express Building A Super App?! | Resy, Tock, Lounge Buddy | Amex Platinum, Amex Gold

Timeline
0:00 Start Here
0:26 Amex Concierge Background
1:40 Amex Acquisitions - Resy, Tock
3:46 Amex Gold Changes?
7:04 Vocal Minority?
9:02 Lounge Buddy Acquisition
9:46 The Super App?!

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[mcomeslast]

A comprehensive app should work. Resy hasn’t been useful for me. I prefer the mom and pop places. I just swapped my platinum for gold so I can garden points the next couple years, especially groceries. Paying my rent with Delta platinum to add miles. Sounds like I’ll be back to platinum by then.

[njosephg]

Open table is widely used more then Resy or yelp.

IMO open table is better only because its more used.

[milwehttam]

Free T Swift tickets just 6 years ago is crazy

[chaso]

I rather them go with something like there Marriott brilliant card and just do a general dinning credit that works anywhere instead of the resy/tock credit as someone that never uses them. Personal opinion. Enjoy the vids. Keep up the great work 👍🏻

[diamondshard]

It would be nice if they reduce the coupon aspect of the Gold card, but add a 5X dining multiplier. For example, I would be ok with a $120 Uber credit, 5X dining credit, 4X groceries @ $325 AF. I would say that's pretty fair. Essentially a $200 effective annual fee but you get a 5X dining, which would have been similar to the Citi Prestige. That way the card would be a 5, 4, 3 card. 5X dining, 4X groceries, 3X airfare. I think going the credits route may be beneficial for them in the short run, but might be detrimental to the satisfaction of their customers/members in the long run.

[luannehorne]

Very informative. THANK YOU. I’m holding off on that card since I just got 2 shiny new CFFs with 10x grocery and I’m still getting double dining on my CFU.

[robertjarrell]

I just added an offer for 5% MR back on gas through 9/13 on the Gold card! Something is definitely happening

[mistahj]

I finally gave up on the gold card, canceled a few days ago and have pushed my way over to the cash back side of things. I realized that I'm not spending enough money to get a good amount of outsized value (aka accumulating points) through travel. Sad times, cause I loved the card, but it'll be around if I want to come back to it.

[dukerugger]

🔥- no gold, a block of good seats for late purchase, lounge for the event or memorabilia. I think the super app could do really well for Amex, though it is tough to push people to something new when they have existing ways they are happy to do things.

[scarling]

I couldnt do Resy - nothing in my area. A general travel or dining credit would be awesome. Looking at the Delta Gold ATM due to lower fee and Delta Stays credit. More accessible to me for now.

[itsthattime]

🔥 I personally like the Uber credit and wouldn't mind if that increased. As far as the other two questions, I don't have any experience with them yet.

[PatrickDKing]

I'd like the ability to book flights avoiding Boeing. That would be priceless!

[erichuang]

I will say I interviewed at amex for an analyst position back at the start of 2022 with the PM who headed Amex Offers and one of the side questions was actually what I thought about superapps

[naomibarrales]

I NEEEED that super app if it were to happen. I use the amex travel portal so often and hate using it on my tablet/phone. That would be AMAZING.

[ThatCho]

I would be super excited about a super app for travel. Hooray for innovation.

[SmilingTruly]

Hi Sebby, can you use the AMEX Platinum Uber benefit with UBER Gift cards? Meaning use your monthly Uber Amex credit & pay remaining Uber fare with gift card? Or do you have to use Amex card to pay for balance of Uber fare?

[kimgrod]

Don't have the Gold CC. Having trouble Using the Platinum. Many businesses so, no thanks ... do you have another CC ... OR Int'l merchant wants to charge 5% !!

[shawn.credit]

Good I have 10 AMEX cards excited for some app upgrades!!! ✊💳

[brianaw]

🔥 I have the Gold and my fee renewal is coming up, so I'll likely get a long time after they increase the fee with the new benefits. I easily use all of the credits now, and would love if they did as you said and increased the dining fee as I already spend that every month. No need to respond as I didn't add anything to the conversation, appreciate everything you do.

[truth]

🔥1) 5x on Restaurants and Bars(including the ones in hotels) and Supermarkets.
2)Not sure.
3)It could be amazing. I could’ve used it recently traveling.