Biller Genie How To: Void Transaction

A transaction can be voided anytime before the payment has been accepted by the processor.

From the main menu, navigate to Reports and click All Transactions.

Select the transaction you would like to void. Click Void in the top right corner. You will see a pop-up window with the option to send a receipt. Click yes to void the transaction.

After a transaction is voided the invoice will still be marked paid in your accounting software. You will have to manually update the invoice to reopen it.

If you have any questions, please don’t hesitate to reach out to support.