AWS re:Invent 2024 - Practical application of generative AI chatbots in the public sector (WPS206)

Government service delivery is undergoing a significant shift. This session explores the potential of generative AI chatbots as an alternative to traditional service catalogs. Leverage an AWS architecture pattern to delve into chatbots that can comprehend user requests in natural language and provide dynamic, interactive responses. This innovative solution guides users directly to the services they require, streamlining navigation and discovery. The goal is to enhance the customer experience, making services more accessible, user-friendly, and efficient. Participants gain insights into the practical applications of generative AI chatbots and the advancements transforming how citizens interact with government services.

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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

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[Bhaskarlnm]

It would be beneficial how that well architected framework and steps look like to get this application into production.