Our customer service jobs come with growth

We believe that working in a customer service job should give you the chance to grow. So we support all of our customer facing colleagues – whether based in branch or a contact centre – in studying and qualifying for a professional qualification.

Since we made this video we've changed the qualification our customer service colleagues study for from the Professional Banker Certificate to the Foundation Certificate in Responsible Banking. This recognised qualification from the Chartered Banking Institute focuses on the role of banks in a digital world. It’s the perfect way to start if you want to build your career in banking.