(Video Interview) JCWG on What Makes A Great Department Store

Industry veteran John Torella discusses great department stores around the world and what makes them popular, as well as the future of the store concept and why it has died in North America. J.C. Williams Group’s Lisa Hutchison also chimes in.

John Torella is a Senior Advisor with J.C. Williams Group and Lisa Hutchison is the Managing Partner and Strategist at the consultancy.