How to Set up a Jira ServiceNow Integration - with Exalate

Today I am reviewing an app called Exalate. It helps solve one of the biggest problems of large organizations - teams working in different tools. Exalate allows us to integrate different tools together, so information is always in sync, thus teams can work in their own tools while information is passed seamlessly. It bidirectionally as well as one way - you decide!

In this tutorial I will show you how to integrate ServiceNow with Jira. Also, I will show you how you can modify your sync so that you are in full control what is passed where. All this on real life examples! Lets Go!

Here is the breakdown of what we will talk about:

00:00:00 What is THE PROBLEM we trying to solve
00:01:10 How to Connect Jira to ServiceNow
00:02:55 Create Ticket in Jira that sync to ServiceNow
00:03:12 Manual Sync using Exalate button
00:03:46 ServiceNow side sync comments
00:04:25 How to control what you Sync
00:05:19 Sync Jira Status to Servicenow State
00:07:20 Use AI exist to write Sync rules for you
00:09:57 Exalate on Jira Side
00:10:31 Automate Syncing with Exalate Triggers
00:12:06 How to Manually Exalate in ServiceNow
00:13:03 Closing Thoughts

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[ManojManu-jmty]

Hi, I really appreciate your teaching style! I’d love to understand how to sync custom fields between Jira and ServiceNow in both directions. Could you provide some insights on the best approach for this?