How to cancel a class booking on the Active Jersey App

Simply manage your bookings in one place with our Active app, available on the Play Store and the App Store.

To cancel a class booking that you have made, launch the app and go to My Bookings at the top of the app.

Select the class you had booked that you wish to cancel and click the cancel button to proceed.

Then confirm you wish to cancel the booking. A pop-up message will then confirm that your booking has been cancelled.

You can also call 449888 to speak to our team to cancel if you can’t make a class you have booked.

This helps to ensure that others can take your space in the class if you can't make it.

Make sure that you’re cancelling at least an hour before the class is due to start if you’re cancelling on the Active app.

If you wish to cancel your booking and there is less than an hour before the class is due to start, you will need to call 01534 449888 to cancel your attendance.

If you have paid for the class on the app, but can no longer make it, you need to call 01534 449888 to get a refund as unfortunately we’re unable to refund via the Active app.

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