How a Sales and Marketing Leader Deploys AI for an Exceptional Customer Experience

In a virtual world, Customer Experience has definitively been at the forefront of the digital revolution. How has your company adapted to the new demands of the market? Many have been turning to AI and automation for an optimized experience.

On today’s show, John deLorimier, EVP at Concentra, joins us to discuss the role of AI in the customer experience. John shares how automation may be the competitive edge your team needs in order to bring more value to the customer journey and deliver on the brand promise.