AI in the Workplace Boosting Productivity & Quality

The article "Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality" by Fabrizio Dell'Acqua, Saran Rajendran, Edward McFowland III, Lisa Krayer, Ethan Mollick, François Candelon, Hila Lifshitz-Assaf, Karim R. Lakhani, and Katherine C. Kellogg, provides an in-depth examination of how Artificial Intelligence (AI) impacts productivity and quality in knowledge-intensive tasks. The study, conducted with the Boston Consulting Group (BCG), offers empirical insights that are crucial for understanding the future of AI in the workplace, especially for ServiceNow technologists and IT leaders.