Tom Peters' Compact Guide to Excellence

[00:00:11] Tom's Mission
[00:03:57] People-First Importance
[00:04:10] Defining Extreme Humanism
[00:06:31] Innovative Book Format
[00:10:36] First-Line Manager Significance
[00:13:38] CEO Buy-In Challenge
[00:15:08] SMEs Focus
[00:18:52] Lower-Level Leadership
[00:19:34] Valuing Small Divisions
[00:19:50] Big Company Successes
[00:20:02] Data Absence Issue
[00:20:48] Basement Systems Story
[00:22:38] Customer Service Importance
[00:24:40] Humanizing Customers
[00:27:04] Meeting Suggestions
[00:29:44] Tom Peters Online
[00:32:02] Final Thoughts