TechEnablers Ep 2: POS Transformation- Oracle Micros Xstore Implementation in 280+ US Stores

Welcome to TechEnablers , an engaging and informative series produced by Systems Plus, aimed at shedding light on the crucial role of subject matter experts in driving digital transformation. In this exciting show, we take you on a journey to explore the intricate interplay between people, process, and technology, while uncovering the secrets behind successful implementations.

In today’s episode, we are joined by Asmita Kumar, Senior Systems Analyst at Systems Plus, as we delve into a compelling case study that revolves around a leading American retail giant. With an extensive network of retail stores across the United States, our client recognized the need for offshore support due to the complexities involved in managing processes within the Point Of Sale (POS) system. Their strategic vision encompassed the implementation of Oracle’s Micros – Xstore, a pivotal upgrade in their legacy POS support system.

To actualize their aspiration of not only maintaining but also enhancing their position as a digital-first industry player, they joined forces with Systems Plus. Systems Plus took on the responsibility of setting up an offshore support team and a real-time testing lab for troubleshooting POS issues, along with customer interaction enhancements using automation tools and applications. This thoughtfully devised solution stack translated to a seamless legacy system upgrade.

In the upcoming conversation with Asmita, we delve deeper into the technical challenges posed by this client scenario. Together, we navigate the complexities of this case study, gaining insights into the strategic decisions, meticulous planning, and innovative solutions that drove the successful transformation of the client’s POS system.